Shipping and Delivery Policy

Shipping and Delivery Policy

Shipping and Delivery Policy

At SmartZEN Solutions, we primarily provide digital products and IT services. As our offerings are delivered electronically, no physical shipping is involved unless specifically mentioned in a project agreement.

1. Nature of Delivery

Our products and services are delivered digitally through secure online methods, including:

  • Website Development
  • Mobile Application Development (Android & iOS)
  • Custom Software Solutions
  • SaaS Platforms
  • Digital Marketing Services
  • SEO Services
  • Cloud Solutions
  • AI & Automation Solutions

No physical shipment is required for these services.

2. Order Confirmation

Once your payment is successfully received, an order confirmation or project confirmation will be sent to your registered email address. The project or service will commence based on the agreed proposal or contract.

3. Delivery Timeline

Delivery timelines depend on the nature and complexity of the service purchased.

  • Website Development – As per the agreed project schedule.
  • Mobile Applications – According to approved milestones.
  • Software Development – Based on project scope and requirements.
  • SaaS Subscription – Usually activated within 24 hours after successful payment.
  • Digital Marketing Services – Generally initiated within 2–5 business days after onboarding.

Delivery timelines may vary depending on client approvals, content availability, third-party integrations, or unforeseen technical requirements.

4. Delivery Method

Deliverables may be provided through one or more of the following methods:

  • Email communication
  • Secure download links
  • Cloud storage sharing
  • Deployment on the client's server
  • Source code repository (Git)
  • App Store / Google Play publishing
  • Live website deployment

5. Customer Responsibilities

Timely delivery depends on the customer providing all required information, including:

  • Project requirements
  • Content and media files
  • Domain and hosting credentials
  • Third-party API access
  • Approvals and feedback within agreed timelines

Delays in providing the above information may affect the delivery schedule.

6. Delivery Delays

While we strive to deliver every project on time, delays may occur due to:

  • Client-requested revisions
  • Delayed approvals
  • Third-party service interruptions
  • Hosting or infrastructure issues
  • Force majeure events beyond our control

7. No Physical Shipping

SmartZEN Solutions does not ship physical products through courier or postal services. All products and services are delivered electronically unless otherwise agreed in writing.

8. Contact Us

If you have any questions regarding our Shipping and Delivery Policy, please contact us:

SmartZEN Solutions
Email: info@smartzensolutions.com
Phone: +91-44-46983120
Website: https://smartzensolutions.com

Last Updated: August 2026