Last updated: June 23, 2026
Please read these Terms and Conditions carefully before using ZENChatz. By accessing or using our platform, you agree to be bound by these Terms and Conditions.
1. Definitions
2. Acceptance of Terms
By accessing or using ZENChatz, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms, you must discontinue use of the Service immediately.
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to use the Service.
4. Account Registration
Users are responsible for maintaining the confidentiality of their account credentials and are fully responsible for all activities that occur under their account.
Users agree to provide accurate and complete information during registration and to keep such information updated.
5. WhatsApp Business Platform Usage
ZENChatz integrates with the WhatsApp Business Platform provided by Meta. Users must comply with all applicable Meta Platform Terms, WhatsApp Business Terms, Commerce Policies, and any related Meta policies.
SmartZEN Solutions is not responsible for account restrictions, suspensions, limitations, or actions taken by Meta against a user's WhatsApp Business Account.
6. Acceptable Use Policy
Users shall not use ZENChatz for:
Violation of this policy may result in suspension or termination of access to the Service.
7. Data Processing and Privacy
ZENChatz processes customer communication data solely for providing messaging, automation, chatbot, campaign management, and related business communication services.
Users are responsible for obtaining any required consent from their customers before sending messages through the platform.
Please refer to our Privacy Policy for detailed information regarding data collection, processing, and protection practices.
8. Subscription and Billing
Certain features of ZENChatz may require paid subscriptions. Subscription fees, billing terms, and payment schedules will be communicated separately through service agreements or pricing plans.
Failure to pay applicable fees may result in suspension or termination of access to the Service.
9. Service Availability
While we strive to maintain uninterrupted access to ZENChatz, we do not guarantee continuous availability. Service interruptions may occur due to maintenance, upgrades, third-party service disruptions, or circumstances beyond our control.
10. Intellectual Property
All content, trademarks, logos, software, and intellectual property associated with ZENChatz remain the exclusive property of SmartZEN Solutions Private Limited unless otherwise stated.
11. Limitation of Liability
To the maximum extent permitted by law, SmartZEN Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Service.
12. Termination
We reserve the right to suspend or terminate access to the Service at any time if a user violates these Terms and Conditions or applicable laws.
13. Third-Party Services
The Service may integrate with third-party services including Meta, WhatsApp, Google, and other providers. We are not responsible for the availability, content, or policies of third-party services.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
15. Changes to Terms
SmartZEN Solutions reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on this page with the revised effective date.
16. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us: